Senior Provider Relations Consultant Provider, Outreach and Education, Palmetto GBA
Elizabeth Brogdon has over 20 years of nursing experience. She is a graduate of Forsyth Technical College and holds a Bachelor of Science in Health Care Administration from Columbia Southern University. Her background includes emergency medicine in nursing, occupational health, and home health care. Elizabeth's educator experience includes instructing for the American Heart Association and several other organizations. She previously worked for Palmetto GBA as a Medical Reviewer on the Pre-Claim Review Demonstration and is currently a Senior Provider Education Consultant with Provider Outreach and Education for the Review Choice Demonstration (RCD). Her duties include providing education for the RCD through one-on-one trainings and large group-setting sessions.
Dr. Carla Cheatham
Lead Trainer & Principal, Carla Cheatham Consulting Group
Dr. Carla Cheatham began her career in psychosocial services with an M.A. in Psychology, certification in trauma therapy, Ph.D. in health and kinesiology, and M.Div., before working 10 years as an interfaith health care chaplain and bereavement counselor. Carla is a national keynote speaker, consultant, and coach focused on emotionally intelligent and resilient professionals and organizations. She chairs the National Hospice and Palliative Care Organization (NHPCO) Ethics Advisory Council, serves on their Trauma-Informed End of Life Care Work Group, and is former Leader for NHPCO’s Spiritual Caregivers Community. Additionally, she serves as an Adjunct Professor at Seminary of the Southwest and Assistant Professor for the University of Maryland's palliative care master's program. Carla has published books and other media on the topics of resilience, presence and attunement, trauma, cultural humility, communication, boundaries, grief, healthy leadership, service recovery, interpersonal neurobiology, and emotionally competent professionals. For more information, visit CarlaCheatham.com.
President, Home Health Strategic Management (HHSM)
Arnie Cisneros, PT, has over 30 years of experience as a Physical Therapist across the care continuum. He serves as a Post-Acute Consultant for multiple Pioneer Accountable Care Organization (ACO) systems. In 2012, he was awarded a Bundle Payments for Care Improvement (BCPI) Pilot Program in conjunction with the Detroit Medical Center (DMC) to address episodic bundling for lower extremity joint replacements. The 2016 Current Concepts in Joint Replacement (CCJR) initiative is based on Model 2 Bundling Pilot programs for total joint replacements, which Arnie has managed since 2014 for the DMC.
Dr. Anita Foster-Horne, CPC, RSW, Ph.D., is an author, speaker, trainer, and motivational speaker. She has trained thousands of people over her career and uses her more than 30 years of leadership experience as a platform to relate to her audience and transform their professional lives to become more effective and efficient. Dr. Foster-Horne's qualities are an asset that enhances professional achievement and compliments individual progress. A Doctor of Management in Organizational Leadership qualifies Dr. Foster-Horne as an expert in management and leadership. An undergraduate and a Master’s in Social Work adds to her educational advancement and knowledge of the social effects of equality.
Over her career, Dr. Foster-Horne has built relationships across industries from health care to education. Her experience in mental health and hospice extends beyond the understanding that all people are created equal but reaches the rims of educating others to see and believe the same. Seeing qualities in others no matter their circumstance, status quo, color, race, or ethnicity is a rare and unique gift Dr. Foster-Horne is proud to possess, and she does not take that lightly. With over 25 years of leadership experience, Dr. Foster-Horne believes inclusion starts with diversity. In-depth knowledge of federal and state regulations allow Dr. Foster-Horne to train on policy and procedures at multiple levels. A resume holding positions of administrator, director, owner, and operator of several organizations across her career makes Dr. Foster-Horne's character and personality can be defined as an overall professional in leadership, management, and simply hands-on in employee oversight.
Melinda A. Gaboury, COS-C, with more than 29 years in home care, has over 19 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals. She routinely conducts home care and hospice reimbursement workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare Prospective Payment System training, billing, collections, case-mix calculations, chart reviews, and due diligence. UPIC, RA, ADR, and TPE appeals with all Medicare Administrative Contractors have become the forefront of Melinda’s current impact on the industry. She is currently serving on the National Association for Home Care & Hospice Home Care and Hospice Financial Managers Association Advisory Board and is Treasurer on the Home Care Association of Florida Board of Directors. Melinda is also the author of the "Home Health OASIS Guide to OASIS-D1".
Chief Executive Officer, Beyond Home Health Care Services
Theresa Gates, PT, COS-C, is the founding partner and Administrator for Beyond Home Health Care in Jacksonville. She has extensive experience in all aspects of home health business development, clinical program development, operational management, cost-effective care, and quality management and performance improvement. Theresa has been a licensed physical therapist for over 25 years and has served as secretary for the American Physical Therapy Association's (APTA) Home Health Section and chairperson of the membership development committee for the home health section of the APTA. Theresa currently serves as Vice President of the Board of Directors for the Home Care Association of Florida. She is a national home care consultant, providing education and consulting services for home health agencies in the areas of quality assurance, staff retention and development, due diligence, clinical management, operational assessments, and therapy utilization management. Theresa also enjoys providing presentations at the state and national level on the topics of rehab therapy utilization, clinical program development, OASIS, staff retention, quality care outcomes and, now, emergency and hazard preparedness.
President/Senior Consultant, Home Health Solutions – A Simione Coding Company
J’non Griffin, RN, WCC, HCS-D, COS-C, is a 31-year veteran of home care as a registered nurse. She received her Master’s Degree in Health Care Administration in 2005. She has experience as a field nurse, director, and executive with home health and hospice agencies, both large and small. She has served as Director of Staff Development and Appeals for home health and hospice agencies. She has taken part in mock surveys for agencies and prepared agencies for accreditation. J'non has been directly involved in accreditation surveys, acquisitions, and many regulatory crises with state survey agencies and the fiscal intermediary.
Director of Billing and Quality Assurance, Comprehensive Home Care of Broward
Debra Grott, RN COS-C, is Director of Billing and Quality Assurance at Comprehensive Home Care of Broward.
Senior Manager of Coding & Clinical Consulting, Healthcare Provider Solutions
Sharon Litwin, RN, BSHS, MHA, HCS-D, is Senior Manager of Coding & Clinical Consulting for Healthcare Provider Solutions. Prior to her current position she was Founder and Senior Managing Partner at 5 Star Consultants, a national consulting and coding firm specializing in home care and hospice services since 2003. Sharon is a former ACHC and CHAP surveyor, performing Medicare-deemed surveys for over a decade. Sharon has been in the home care and hospice industry for over 25 years. Sharon is a regular speaker to education companies, state and national associations, and published author in industry-related publications.
Senior Provider Relations Representative, Palmetto GBA
MaKisha Pressley-Callaham, Ed.D., is a graduate of Nova Southeastern University with a doctoral degree in education with an emphasis in Instructional Technology and Distance Education. She has over 23 years of experience with the Medicare program. In her current role as Senior Provider Relations Representative in Palmetto GBA’s Provider Outreach and Education Department, she is the point of contact for outreach and education activities related to home health and hospice billing guidelines and regulations.
MaKisha also has the responsibility to organize and develop educational materials, as well as collaborate with providers and the Centers for Medicare & Medicaid Services regarding updates and changes to the Medicare program. With experience in Medicare communications, her expertise and knowledge enables her to explain complex statutes, legislative mandates, billing procedures, and policies in a manner easily understood by key stakeholders and program participants.
Principal, Exact Recruiting, A Simione Talent Solution
Eric Scharber is a Principal at Simione Healthcare Consultants, leading all talent acquisition and employee retention efforts for the home care and hospice industry through Exact Recruiting, a Simione Talent Solution. He oversees executive search and non-executive recruiting services, as well as recruitment process outsourcing, compensation analysis, and employee satisfaction survey services. After founding Exact Recruiting in 2005, Eric led the firm to become the top recruiting and executive search entity for the home care and hospice industry, serving clients across the U.S. and placing more nearly 2000 professionals since inception. Eric is a regular speaker nationally on the topics of employee retention and recruitment, building culture and leadership development.
Director of Private Duty Services, Home Care Association of Florida
Kristen Wheeler is HCAF's Director of Private Duty Services. She joined HCAF in 2016 and has worked in the health care industry since 1990. Wheeler brings more than a decade of experience in Private Duty home care. Between 2005 and 2016, she created and ran a Private Duty division under the umbrella of a Certified, skilled agency as well as co-owned a licensed-only, non-skilled Private Duty agency.
Consultant, Home Health Solutions – A Simione Coding Company
One might say that Kim Wilkerson essentially "grew up" in home health, having spent almost her entire adult life working in it. After working for a few years for other companies, she managed to scrape together $5,000 for an initial payment for a five-patient-census home health agency outside of Houston, Texas. She sold the agency in 2007 after increasing it to a census of over 500 patients in three offices. After "retiring" to Key West in 2008, she then successfully opened a new agency in an area where there had only been one agency for over 25 years. She sold that agency in 2017. Through these acquisitions, she has seen the good, the bad, and the ugly — and learned from it all. Active now in consulting with a focus on due diligence and compliance, Kim is a wealth of practical knowledge for anyone needing advice from someone who's "been there".
Cara Mia Wilkins
Senior Provider Education Consultant, Palmetto GBA
Cara Mia Wilkins, better known as Mia, is from San Diego, CA and has over 10 years of health care marketing experience. Her education includes a Bachelor of Arts degree from the University of South Carolina. Mia currently serves as a Senior Provider Relations Representative for the Review Choice Demonstration (RCD) with your Centers for Medicare & Medicaid Services contractor, Palmetto GBA. In this position, she travels throughout the U.S. conducting RCD workshops, education exhibits, and web-based trainings for providers.
A resident of Minnesota, Laura Wilson, RN, BSN, COS-C, joined the Simione team in 2018. Wilson began her career in home-based care in 1985, serving in progressively responsible clinical and regional leadership roles in the western United States, as well as Minnesota, Texas, and Florida.
Wilson has extensive expertise in multi-site operations, quality management, human resources, compliance, and business development with a strong focus on the role of home health, hospice, and palliative care to support population health in collaboration with health systems and networks.
She previously worked for Kindred at Home (MN) North Memorial Health Care (MN), Intrepid USA Health Care Services (TX), Nurse On Call Home Health Care (FL), Tender Loving Care/Staff Builders (Western US), In Home Health (MN), and Health One Home Care & Hospice (now Allina – MN). She also has experience as a home health consultant and spent two years as registered nurse at St. Luke’s (ND) after earning her B.S. in nursing from the University of North Dakota, Grand Forks.